Policy

Buttafly Jonez

Policy

Thank You for shopping at www.buttaflyjonez.com

Please allow 2-4 days to process depending on sales or Sabbath Days/Holidays. After that, please allow USPS 2-3 days to deliver your order. A shipping confirmation/tracking number will be given upon request to orders@buttaflyjonez.com after considering the time frames. Products may come from different address as there are different artists on this site.

Return Policy. All returns will be done through Pay Pal or Strips where the transaction occurred minus shipping and handling costs and transaction fee or Stripe credit card services.

Shipping for all Earrings and Greeting cards (alone) are $4 Flat Rate. All Products are a flat rate of $7 no matter the order size in the U.S. If you combine accessories with products it's $7 no matter how much you buy.

If you are Picking up an order, use the discount code PICKUP to remove shipping from the total. The items MUST be picked up in Canyon Country, CA after an arranged time for items provided by Buttafly Jonez (818) 421-3091 or Port Hueneme, CA for items provided by Debra Harbour (805) 984-2841. Watch out for FREE SHIPPING events.

Buttafly Jonez is NOT responsible for packages NOT sent or correctly delivered by USPS. Buttafly Jonez will send a delivery confirmation number upon request. Each Delivery Confirmation and package  includes a $50 insurance coverage provided by the purchase of shipping through USPS (if sent Priority). If it was proven that USPS did not deliver the package at the correct address or the package was damaged, USPS will give you $50. Buttafly Jonez will no longer replace packages incorrectly delivered by USPS. If it was found to be the fault of Buttafly Jonez, there will definitely be a replacement package sent immediately no additional charge or shipping. Please ensure you are giving Buttafly Jonez the correct address. $7 will be charged to redeliver the package upon a return on a package addressed incorrectly.

All returns must be sent back to www.buttaflyjonez.com upon discussion of the problems with the product with the company. All unused portions returned and postage paid by purchaser.

Buttafly Jonez is NOT responsible for any allergic reactions. Please READ ingredients and please test on a small portion of your skin before applying all over. All ingredients are listed on the labels for your protection. Fragrances are a blend of synthetic fragrance oils and essential oil. Synthetic oils are cosmetic grade. All fragrances are Paraben Free, refined, Phalate Free (Hormone) Butters include NO mineral oil, petroleum oil, or genetically engineered plant products. Most products on the site are VEGAN with the exception of Lip Butters (Beeswax). 

Buttafly Jonez is not responsible for fragrances that are not "liked".
Buttafly Jonez products that contain butters and oils that WILL melt in extreme heat. DO NOT leave products in cars as it grows to over 100 degrees inside even in mild weather. All Buttafly Jonez products should be kept at room temperature between 60 and 70 degrees Fahrenheit. Please mind the shipping date and mailing address provided by Buttafly Jonez to assure a stable product.

The above statements are solely the opinion and research of Buttafly Jonez and have not been not FDA assessed or approved.

It is suggested that all products are used within 6 months to a year after purchase to maintain freshness as Buttafly Jonez uses only fresh ingredients. Keep all products between 60 and 70 (room temperature) for preservation of the ingredients. You may always refrigerate your products to keep them longer (great idea if items are bought in bulk). They do not have to STAY in the fridge.. just until you're ready to use them.

any questions??
(818) 421-3091.. Ask for Buttafly